Journal of Graphic Engineering and Design

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Vol. 15 No. 4 (2024): JGED - December 2024
Professional paper

Enhancing user experience in online learning environments: Design, evaluation, and usability techniques

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  • Yaw Ofosu-Asare
Yaw Ofosu-Asare
Southern Cross University, New South Wales, Australia
DOI: https://doi.org/10.24867/JGED-2024-4-045

Published 2024-12-01

abstract views: 78 // Full text article (PDF): 31


Keywords

  • Usability evaluation,
  • online learning platforms,
  • design principles,
  • user experience,
  • heuristic evaluation,
  • cognitive walkthroughs,
  • graphical user interface (GUI),
  • learning efficacy,
  • user satisfaction,
  • task success rate
    • ...More
    Less

How to Cite

Ofosu-Asare, Y. (2024). Enhancing user experience in online learning environments: Design, evaluation, and usability techniques. Journal of Graphic Engineering and Design, 15(4), 45–59. https://doi.org/10.24867/JGED-2024-4-045

Copyright (c) 2024 © 2024 Authors. Published by the University of Novi Sad, Faculty of Technical Sciences, Department of Graphic Engineering and Design. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution license 3.0 Serbia (http://creativecommons.org/licenses/by/3.0/rs/).

Creative Commons License

This work is licensed under a Creative Commons Attribution 3.0 Unported License.

Abstract

This study aims to enhance user experience on online learning platforms by investigating design principles, usability evaluation techniques, and redesign processes. A total of 150 participants, divided equally among students, educators, and professionals, were stratified by age, gender, education level, and familiarity with online learning. Various evaluation methods, including heuristic evaluation, guideline reviews, and cognitive walkthroughs, were employed. Metrics such as task success rate, time-on-task, and Net Promoter Score (NPS) were used to quantify user satisfaction and effectiveness. Additionally, five qualitative interviews were conducted for deeper insights. The results revealed specific usability issues and demonstrated the effectiveness of the applied evaluation techniques. Post-redesign metrics indicated significant improvements in user satisfaction and engagement. The study underscores the importance of a multi-faceted approach to design and evaluation in online learning platforms and suggests avenues for future research.

Article history: Received (April 14, 2023); Revised (October 23, 2023); Accepted (February 19, 2024)

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