International Conference Towards a Humane City

International Conference Towards a Humane City

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Vol. 7 (2019): Proceedings of the 7th International Conference Towards a Humane City, 2019
Original Research Article

Indicators of Service Quality in Passenger Public Transport on the Territory of Stara Pazova

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  • Milan Lazarević,
  • Milan Simeunović ,
  • Dejan Radivojev
Milan Lazarević Faculty of Technical Sciences, Department of Traffic Engineering Trg Dositeja Obradovića 6, 21000 Novi Sad
Milan Simeunović
https://orcid.org/0000-0001-6973-0659 (unauthenticated) Faculty of Technical Sciences, Department of Traffic Engineering Trg Dositeja Obradovića 6, 21000 Novi Sad
Dejan Radivojev Faculty of Technical Sciences, Department of Traffic Engineering Trg Dositeja Obradovića 6, 21000 Novi Sad

DOI

Published 2019-11-26

Keywords

  • Rated quality,
  • Desired quality,
  • Service quality,
  • Indicators,
  • Public transport

Abstract

An assessment of the quality of the public passenger transport service can be obtained by an evaluation by the service user. This paper presents indicators of the quality of transport service received by users of the public transport system in the territory of Stara Pazova municipality. The above indicators were obtained as the rated and desired quality of the transport service in the real public transport system of passengers in the 2017. The analyzed data on the quality of transport service were obtained by direct survey of users, according to the already defined survey form.

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