Gajić T, Ivanišević A, Knežević S. Employee Perceptions of BI and AI Tools for Service Transformation: Evidence from the Serbian Airline and Hotel Industries. Int J Ind Eng Manag [Internet]. 2025 Sep. 1 [cited 2025 Sep. 16];16(3):227-38. Available from: https://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/1510