ANDERSSON, Roy; BRIDI, Eduardo; PARDILLO BAEZ, Yinef; URIONA MALDONADO, Mauricio; ANTONIO FORCELLINI, Fernando; CESAR MORAES, Fabio. Improvement in Public Administration Services: A Case of Business Registration Process. International Journal of Industrial Engineering and Management, [S. l.], v. 9, n. 2, p. 109–120, 2018. DOI: 10.24867/IJIEM-2018-2-112. Disponível em: https://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/158. Acesso em: 1 jun. 2026.