GAJIĆ, Tamara; IVANIŠEVIĆ, Andrea; KNEŽEVIĆ, Snežana. Employee Perceptions of BI and AI Tools for Service Transformation: Evidence from the Serbian Airline and Hotel Industries. International Journal of Industrial Engineering and Management, [S. l.], p. article in press, 2025. DOI: 10.24867/IJIEM-385. Disponível em: https://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/1510. Acesso em: 18 jul. 2025.