The Synergistic Effect of Lean Practices and Technological Innovation Adoption on Hotel Service Performance: An Empirical Study in Vietnam
Dr. Truong Trong Hoang- Dr.Anh Chi Phan
- Ha Thu Nguyen
- Prof. Yoshiki Matsui
Published 2026-04-22
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Keywords
- lean practices, technological innovation, service performance, hospitality
How to Cite
Copyright (c) 2026 International Journal of Industrial Engineering and Management
This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
The growth of competition in the hospitality sector requires hotel managers to adopt effective management practices and invest in technological innovation to differentiate their services. This research simultaneously investigates the benefits of lean practices and technological innovation adoption of hotels operating in Vietnam market. The responses collected from 122 management representatives from hotels show that lean practices and technological innovation adoption have positive relationships with performance improvement, staff and customer satisfaction. The synergistic effects between lean practices and technological innovation adoption in hotel service were also confirmed. It is suggested that an effective combination between lean and technological innovation is necessary in driving the growth of firms in the hospitality sector.
Article history: Received (July 3, 2025); Revised (December 5, 2025); Accepted (January 20, 2026); Published online (April 22, 2026)
