CHATZOPOULOS, C. G.; WEBER, M. Digitization and Lean Customer Experience Management: Success Factors and Conditions, Pitfalls and Failures. International Journal of Industrial Engineering and Management, [S. l.], v. 12, n. 2, p. 73–84, 2021. DOI: 10.24867/IJIEM-2021-2-278. Disponível em: http://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/69. Acesso em: 20 sep. 2024.