TOMAŠEVIĆ, I.; SLOVIĆ, D. Facilitating Wasteful Activities Discovery in Pure Service Environment Through Usage of Process Mining. International Journal of Industrial Engineering and Management, [S. l.], v. 4, n. 4, p. 199–206, 2013. DOI: 10.24867/IJIEM-2013-4-124. Disponível em: http://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/282. Acesso em: 20 sep. 2024.