MARTINS DA FONSECA, L. M. C.; LOPES FERRO, R. A Management Trinity: Employee Satisfaction, Customer Satisfaction and Economic Performance. International Journal of Industrial Engineering and Management, [S. l.], v. 7, n. 1, p. 25–30, 2016. DOI: 10.24867/IJIEM-2016-1-104. Disponível em: http://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/224. Acesso em: 20 sep. 2024.