AICHNER, T.; GRUBER, B. Managing Customer Touchpoints and Customer Satisfaction in B2B Mass Customization: A Case Study. International Journal of Industrial Engineering and Management, [S. l.], v. 8, n. 3, p. 131–140, 2017. DOI: 10.24867/IJIEM-2017-3-114. Disponível em: http://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/187. Acesso em: 20 sep. 2024.