ANDERSSON, R.; BRIDI, E.; PARDILLO BAEZ, Y.; URIONA MALDONADO, M.; ANTONIO FORCELLINI, F.; CESAR MORAES, F. Improvement in Public Administration Services: A Case of Business Registration Process. International Journal of Industrial Engineering and Management, [S. l.], v. 9, n. 2, p. 109–120, 2018. DOI: 10.24867/IJIEM-2018-2-112. Disponível em: http://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/158. Acesso em: 22 nov. 2024.