CHATZOPOULOS, C. G.; WEBER, M. Challenges of Total Customer Experience (TCX): Measurement Beyond Touch Points. International Journal of Industrial Engineering and Management, [S. l.], v. 9, n. 4, p. 187–196, 2018. DOI: 10.24867/IJIEM-2018-4-187. Disponível em: http://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/141. Acesso em: 20 sep. 2024.