WEBER, M.; CHATZOPOULOS, C. G. Digital Customer Experience: The Risk of Ignoring the Non-Digital Experience. International Journal of Industrial Engineering and Management, [S. l.], v. 10, n. 3, p. 201–210, 2019. DOI: 10.24867/IJIEM-2019-3-240. Disponível em: http://sp.ftn.uns.ac.rs/index.php/ijiem/article/view/116. Acesso em: 20 sep. 2024.