International Journal of Industrial Engineering and Management

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Vol. 11 No. 2 (2020)
Original Research Article

Servitization in Manufacturing: Role of Antecedents and Firm Characteristics

Uglješa Marjanović
Faculty of Technical Sciences, University of Novi Sad
Bio
Bojan Lalić
Faculty of Technical Sciences, University of Novi Sad
Bio
Nenad Medić
Faculty of Technical Sciences, University of Novi Sad
Bio
Jasna Prester
Faculty of Economics, University of Zagreb
Bio
Iztok Palčič
Faculty of Mechanical Engineering, University of Maribor
Bio

Published 2020-06-30

abstract views: 104 // FULL TEXT ARTICLE (PDF): 0


Keywords

  • Strategic management accounting,
  • Product-related services,
  • Manufacturing,
  • Servitization,
  • Financial performance,
  • EMS
  • ...More
    Less

How to Cite

Marjanović, U., Lalić, B., Medić, N., Prester, J., & Palčič, I. (2020). Servitization in Manufacturing: Role of Antecedents and Firm Characteristics. International Journal of Industrial Engineering and Management, 11(2), 133–143. https://doi.org/10.24867/IJIEM-2020-2-259

Abstract

The process of creating value by adding services to product offerings, or servitization, is a mature theme in the literature, flourishing in recent years. Prior research investigated the impact of servitization measured by the share of services on the performance in terms of growth and stability. However, the impact of service antecedents on the share of revenue was neglected. This research intends to shed light on the impact of service portfolio antecedents on firm performance and to investigate the direct vs. indirect charges of services and the interplay of different firm characteristics and the service business model. We used dataset on 474 manufacturing firms from Croatia, Serbia and Slovenia. Results reveal antecedents as well as implications of direct and indirect charging of services in manufacturing firms. In addition, this study demonstrates the interplay of different firm characteristics and servitization.

 

Article history: Received (April 28, 2020); Revised (June 29, 2020); Accepted (June 29, 2020); Published online (June 30, 2020)  

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