International Journal of Industrial Engineering and Management

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Vol. 13 No. 2 (2022)
Original Research Article

Improving Service Business of Industrial Companies Through Data: Conceptualization and Application

Anja Jankovic
University of Novi Sad, Faculty of Technical Sciences, Department of Industrial Engineering and Engineering Management
Bio
Federico Adrodegari
University of Brescia, Department of Industrial and Mechanical Engineering
Bio
Nicola Saccani
University of Brescia, Department of Industrial and Mechanical Engineering
Bio
Nenad Simeunovic
University of Novi Sad, Faculty of Technical Sciences, Department of Industrial Engineering and Engineering Management
Bio

Published 2022-06-30

abstract views: 140 // FULL TEXT ARTICLE (PDF): 0


Keywords

  • Servitization,
  • Digital Servitization,
  • Big Data,
  • IoT,
  • Manufacturing companies

How to Cite

Jankovic, A., Adrodegari, F., Saccani, N., & Simeunovic, N. (2022). Improving Service Business of Industrial Companies Through Data: Conceptualization and Application. International Journal of Industrial Engineering and Management, 13(2), 78–87. https://doi.org/10.24867/IJIEM-2022-2-302

Abstract

As a consequence of the exponential growth of technologies, big data combined with increasing processing power, are leading to profound changes for industrial companies. Although the acknowledge importance of adopting a specific “big data strategy” in order to exploit the opportunity arising from servitization, how companies can do it in practice still remains poorly understood. This paper proposes a hierarchical framework to describe and operationalize the Big Data management to support servitization, in order to enable new service offerings and be able to react to fast changing customers' needs.

 

Article history: Received (October 26, 2021); Revised (January 17, 2022); Accepted (January 20, 2022); Published online (February 17, 2022) 

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