International Journal of Industrial Engineering and Management

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Vol. 9 No. 2 (2018)
Original Research Article

Improvement in Public Administration Services: A Case of Business Registration Process

Roy Andersson
Department of Industrial Engineering and Management, Jönköping University
Bio
Eduardo Bridi
Department of Production Engineering, Federal University of Santa Catarina
Bio
Yinef Pardillo Baez
Department of Industrial Engineering and Management, San Buenaventura University
Bio
Mauricio Uriona Maldonado
Department of Production Engineering, Federal University of Santa Catarina
Bio
Fernando Antonio Forcellini
Department of Production Engineering, Federal University of Santa Catarina
Bio
Fabio Cesar Moraes
Municipality of São José
Bio

Published 2018-06-30

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Keywords

  • Business process management,
  • business registration,
  • public service

How to Cite

Andersson, R., Bridi, E., Pardillo Baez, Y., Uriona Maldonado, M., Antonio Forcellini, F., & Cesar Moraes, F. (2018). Improvement in Public Administration Services: A Case of Business Registration Process. International Journal of Industrial Engineering and Management, 9(2), 109–120. https://doi.org/10.24867/IJIEM-2018-2-112

Abstract

This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using a qualitative approach according to the BPM methodology to respond: how to improve and accelerate the grant of a license? As a result, the proposed model used the best practices for business registration to reduce the time to 70%, and using half of the involved sectors. The conclusion is that it is possible to reduce bureaucracy and increase the efficiency of public administration with the applied methodology.

 

Article history: Received (27.02.2018); Revised (24.04.2018); Accepted (28.05.2018)

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